Returns and Complaints

RETURNS

If you're not satisfied with the product, you can return it free of charge within 14 days of delivery, no questions asked. The product must be unused and in its original, undamaged packaging. Otherwise, we reserve the right to refuse the return or deduct any damage incurred. Return shipping costs are paid by the customer.

How can I return a product?

Fill out the return request form above. Send the unused product in its original packaging along with the invoice you received with your order to the address:

Salon Professional s.r.o.
Pod Bání 8
180 00, Prague – Libeň

When and how will I receive my refund?

Once we receive your return confirmation email, you can expect your refund within 10 business days. The refund will be processed using the same payment method as the original payment.

Returning a Gift When Cancelling the Contract

If you received a gift with your order, you must return it unused with the returned product. If you choose to keep the gift, we will issue an invoice for its value, which can be credited against the refund for the returned product.

PRODUCT COMPLAINTS

If there is any issue with a product purchased from our online store, you can file a complaint within 24 months (the full complaint terms can be found here). Please notify us as soon as possible via the online form above. Then send the product along with the invoice received by email to the following address:

Salon Professional s.r.o.
Pod Bání 8
180 00, Prague - Libeň

 Please note that currently, it is not possible to return items in person.

Once the returned item arrives, we will promptly notify you. The legal period for handling complaints is 30 business days, but we strive to process them as quickly as possible.

If you have any questions, feel free to contact us by phone or email: