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    Terms and conditions

    General Terms and Conditions of Salon Professional for the Sale of Goods via the Salon Online e-shop located at the web address /

    These General Terms and Conditions are effective from 1 May 2016

    1. Basic Provisions
      • These General Terms and Conditions (hereinafter referred to as "GTC") further define and specify the relationships between the buyer and the seller arising mainly in connection with the purchase agreement concluded via the Salon Online e-shop (hereinafter referred to as the "e-shop").
      • The operator of the e-shop and the seller is Salon Professional, s.r.o., Salon Professional, s.r.o.

    Company ID (IČO): 04200659, VAT ID (DIČ): CZ04200659

    Headquarters: Pod Bání 2146/8, 180 00 Prague 8 – Libeň

    Registered in the Commercial Register maintained by the Municipal Court in Prague, section C, file 244043

    Phone: (+420) 724 165 994

    Email: objednavky@salonpro.cz

    Bank Account: Account No. 107-6914600237/0100 held at Komerční banka, a.s. (for the Czech Republic), 2700158086/8330 held at Fio banka, a.s. (for the Slovak Republic)

    (hereinafter referred to as the "Seller").

    • Seller’s business hours:

    Location: Pod Bání 2146/8, 180 00 Prague 8 – Libeň

    Business hours:

    Mon–Thu from 9:00–12:00, 12:30–16:30 or Fri 9:00–12:00, 12:30–15:00.

    • The buyer is a consumer, meaning any person who enters into a contract with the Seller or otherwise deals with the Seller outside the scope of their business activities or independent professional activity (hereinafter referred to as the "Buyer").
    • If a person intending to enter into a purchase agreement with the Seller is an entrepreneur, i.e., a legal entity or a person acting while ordering goods in the context of their business activities or independent professional activity, the GTC also govern all relationships between the Seller and the Buyer – entrepreneur arising from this purchase agreement.
    • Products refer to all products that the Seller offers in their e-shop (hereinafter referred to as "products"). Products are mainly hairdressing products and supplies, cosmetics, etc. A detailed description of the products is provided on the e-shop's website (hereinafter also referred to as "goods").

     

    1. General Terms and Conditions
      • The GTC are an integral part of the purchase agreement concluded between the Seller and the Buyer.
      • The Buyer has the opportunity to familiarize themselves with the GTC before sending their order with sufficient advance notice. By sending the order, the Buyer confirms their agreement with the GTC in their entirety.
      • Legal relationships not explicitly regulated by these GTC are governed by the legal order of the Czech Republic, excluding conflict-of-law rules. Legal relationships not explicitly regulated by these GTC are thus governed in particular by the relevant provisions of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), Act No. 634/1992 Coll., on Consumer Protection, and related regulations, all as amended by subsequent amendments.

     

    1. Offer of Products, Price, Order, Conclusion of Purchase Agreement, Delivery Method, Payment Terms
      • Offer, Price
        • The offer of products refers to the products that the Seller offers through the e-shop.
        • The offer is for informational purposes only, and the Seller is not obliged to conclude a purchase agreement regarding this goods.
        • The Buyer purchases products at the price valid at the time of completing the offer. Prices of products include recycling fees and VAT valid at the time of sending the order. In case of a change in VAT after the completion of the order, the Buyer is obliged to pay any difference in the purchase price according to the chosen payment method, or the Seller will promptly send the Buyer an email requesting information on where to pay the overpaid purchase price. Any fees for packaging, shipping, and other related costs are included in the final summary of the so-called shopping cart.
        • All changes to the product offer and price changes in the e-shop are reserved. The offer (including promotional goods, sales, etc.) is valid until stocks are exhausted or until the offer is canceled or ended, with the number of promotional items always indicated in the offer, or the period for which the offer is valid.

     

    • Order, Conclusion of Purchase Agreement
      • The Buyer can create an order using the form on the e-shop’s website.
      • The Buyer orders products by placing the selected products in the desired quantity into the so-called shopping cart on the Seller’s e-shop and then filling out the order form. The order form includes, in particular, the following details:
    • Ordered products and their quantity
    • Payment method for the purchase price of the products
    • Contact details of the Buyer
    • Requested method of delivery for the ordered products
    • Information on delivery costs
      • The Buyer submits the order by clicking the "submit order" button. Before submitting the order, the Buyer has the opportunity to review and change all information as per point 3.2.2. (hereinafter referred to as the "order").
      • The Buyer is obliged to provide accurate information. By sending the order, the Buyer agrees to the accuracy of the provided information. By sending the order, the Buyer represents and warrants to the Seller that they are legally competent.
      • Sending the order constitutes a binding offer to the Seller to conclude a purchase agreement.
      • The Seller is obliged to accept the Buyer’s offer to conclude a purchase agreement if such offer is not in conflict with the GTC or if the Seller has no reason to believe that the Buyer will breach the purchase agreement.
      • The Seller will confirm the acceptance of the offer by email to the electronic address provided by the Buyer in the order form (hereinafter referred to as the "Buyer’s email address"). The notification of the order acceptance will include the GTC in electronic form.
      • The purchase agreement is concluded by the delivery of the order acceptance, which the Seller will send by email to the Buyer’s email address.
      • The Seller is entitled to request the Buyer to reconfirm the order at any time.
      • Costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase agreement (e.g., costs for internet connection or telephone communication with the seller initiated by the Buyer) are borne by the Buyer.

     

    • Delivery Method
      • The delivery time stated for products is for informational purposes only and is not binding on the Seller.
      • The Seller undertakes to dispatch the products to the Buyer as soon as possible, usually within 30 days from the receipt of the order.
      • Dispatch of the ordered products means sending them to the address provided by the Buyer when placing the order.
      • The Seller will inform the Buyer by email to the Buyer’s email address about the dispatch of the ordered products.
      • Unless otherwise specified in the purchase agreement, the Seller determines the method of delivery.
      • The Seller provides or arranges the following delivery methods:
    • Personal collection at the Seller’s premises
    • Delivery via Zásilkovna
    • Delivery via a private courier company – GLS
      • Delivery costs are charged to the Buyer according to the price list available on the e-shop.
      • If a special mode of transport is agreed upon based on the Buyer’s request, the Buyer bears the costs of the agreed transport, including related costs.

     

    • Payment Terms
      • The Buyer may pay the purchase price using the following methods:
    • In cash upon personal collection
    • By credit card upon personal collection
    • By bank transfer to the Seller’s account
    • Cash on delivery upon delivery of goods
    • Payment by card online via the GoPay payment system

    This is done via the GoPay payment system, where the customer is redirected after confirming the order of the online tariff. Payment via the GoPay payment system is governed by the terms and conditions of GOPAY, a.s., accessible at www.gopay.com.

    The payment is deemed completed when the funds are credited to the Seller’s account. If the Buyer does not pay the purchase price within the payment period, the Seller is entitled to withdraw from the purchase agreement.

    If the Buyer has not indicated a different payment method, the Seller reserves the right to offer a different payment method in case of an unforeseen event.

     

    • Discounts and Promotional Codes
      • Discounts and promotional codes are valid until the stated expiration date or until stocks last.
      • The discount or promotional code must be entered in the appropriate field when placing the order.
      • Promotional codes cannot be combined with other discounts or offers unless explicitly stated otherwise.

     

      1. Withdrawal from the Purchase Agreement
        • Consumer’s Right to Withdraw from the Purchase Agreement
          • The consumer has the right to withdraw from the purchase agreement without stating a reason within 14 days from the date of receipt of the products. In the case of multiple products ordered by the consumer but delivered separately, the period for withdrawal begins upon receipt of the last product.
          • The consumer may withdraw from the purchase agreement by sending a withdrawal form or declaration to the Seller. The withdrawal form is available at the e-shop.
          • The consumer must return the goods to the Seller without delay, but no later than 14 days from the date of withdrawal.
          • The consumer must bear the cost of returning the goods to the Seller unless otherwise agreed.
          • The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
          • The Seller is obliged to return the received funds to the consumer without delay, but no later than 14 days from the date of withdrawal. The Seller may withhold the return of funds until the goods are returned or until the consumer proves that they have sent the goods back.
          • The Seller will return the funds in the same way as the consumer used to make the payment unless the consumer agrees otherwise.
          • The right to withdraw from the purchase agreement does not apply to:
        • Products that are tailored to the consumer’s specifications or customized
        • Sealed goods which are not suitable for return due to health protection or hygiene reasons if the consumer has broken the seal
        • Products that have been delivered and were used by the consumer
        • Other products explicitly stated in the GTC or legal regulations

     

        • Rights and Obligations of the Seller
          • The Seller is obliged to deliver the ordered products to the Buyer in accordance with the concluded purchase agreement and these GTC.
          • The Seller is obliged to ensure that the products are free of defects upon delivery.
          • The Seller is not liable for any damage or loss that occurs during the delivery of products by the courier company or other third parties.
          • The Seller is entitled to withdraw from the purchase agreement if the Buyer fails to pay the purchase price within the specified period or if the Seller cannot fulfill the order for any reason.

     

        1. Liability for Defects, Complaints, and Warranty
          • The Seller is liable for defects in the products in accordance with the relevant provisions of the Civil Code.
          • The Buyer is obliged to check the condition of the products upon receipt and notify the Seller of any defects without delay.
          • The Buyer is entitled to file a complaint with the Seller regarding defects in the products, including the right to demand:
        2. The repair of the defective product
        3. The replacement of the defective product
        4. A reasonable discount from the purchase price
        5. The Buyer is entitled to a warranty for the products in accordance with the relevant legal regulations. The warranty period is indicated on the product packaging or in the accompanying documentation.
        6. The warranty does not apply to defects caused by improper handling, use, or maintenance of the products.

     

      1. Final Provisions
        • The Seller reserves the right to amend these GTC. Changes to the GTC are effective upon publication on the e-shop’s website.
        • The Buyer agrees to these GTC and any changes to them by continuing to use the e-shop or placing an order.
        • Any disputes arising from the purchase agreement or these GTC will be resolved by the competent court in Prague, Czech Republic.
        • These GTC are published in the Czech language. If there is a discrepancy between the Czech version and any translation, the Czech version shall prevail.
        • For any questions or concerns, the Buyer can contact the Seller at the provided contact details.